RETURN & REFUND POLICY

We want you to be happy with your Dark Theory purchase.

Please review the following conditions before requesting a return.

Return Window

Eligible products may be returned within [7 DAYS] of delivery.

The return request must be submitted within the applicable return period.

Products Eligible for Return

To be eligible for a return, the product must generally:

• Be unused
• Be unworn
• Be unwashed
• Have original tags attached
• Be in original packaging
• Be free from stains, damage, perfume or other signs of use

Products that do not meet these conditions may be rejected.

Non-Returnable Products

The following may not be eligible for return:

• Products marked as final sale
• Used or washed products
• Products without original tags
• Products damaged after delivery due to customer handling
• Items returned outside the applicable return window

How to Request a Return

To request a return, contact us at:

[YOUR EMAIL]

Please include:

• Order number
• Product name
• Reason for return
• Photographs/videos where relevant

Our team will review your request and provide further instructions.

Quality Issues / Wrong Product

If you receive:

• A wrong product
• A damaged product
• A manufacturing defect

please contact us as soon as possible after delivery with photographs/videos and your order details.

We will review the issue and, where appropriate, provide a replacement, exchange or refund in accordance with our applicable policy.

Refunds

Once an approved return is received and inspected, we will process the applicable refund.

Refunds may take [5–10 BUSINESS DAYS] to reflect depending on the payment provider or bank.

Return Shipping

[CHOOSE ONE AND DELETE THE OTHER]

Option A: Return shipping for eligible returns is free.

Option B: Return shipping charges may be deducted from the applicable refund amount.

Exchanges

[IF AVAILABLE]

Eligible products may be exchanged subject to availability.

If the requested replacement is unavailable, we may offer another applicable resolution.