SHIPPING POLICY

At Dark Theory, we aim to process and deliver your orders as smoothly as possible.

Order Processing

Orders are generally processed within [1–3 BUSINESS DAYS] after successful payment confirmation.

Orders placed on weekends or public holidays may be processed on the next working day.

During sales, launches, holidays or periods of high order volume, processing may take longer.

Delivery Time

After dispatch, estimated delivery generally takes:

[3–7 BUSINESS DAYS]

Delivery timelines may vary depending on your location, courier availability, weather conditions, holidays and other circumstances beyond our control.

Shipping Charges

Shipping charges, if applicable, will be displayed at checkout before you complete your order.

Order Tracking

Once your order has been dispatched, we may provide tracking information through email, SMS or another available communication method.

You can use the tracking information to follow your shipment.

Incorrect Address

Please ensure that your shipping address, phone number and other delivery information are correct before placing your order.

Dark Theory may not be responsible for delays or additional charges resulting from incorrect or incomplete information provided by the customer.

Delayed Orders

While we work with logistics partners to deliver orders within the estimated timeframe, delays may occur due to:

• Weather
• Public holidays
• Courier disruptions
• Remote locations
• Incorrect address information
• High-volume periods
• Other circumstances outside our reasonable control

If your order is significantly delayed, please contact us.

Damaged Package

If your package appears visibly damaged upon delivery, please take photographs/video of the package and contact us as soon as possible.